The business is located in Newburgh, New York, United States. Recently my boyfriend lost his mother and inherited her belongings. Privacy Policy. If requested, can I have my merchandise gift wrapped at the store? This profile has not been claimed by the company. MORE+, You are offered a chance to save up to 10% OFF. Give us a CallIf you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. Do all rings come in the same size or are there different sizes available? Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. Top of the Page, What determines the price of a diamond? What is your policy regarding the gold supply chain? color: #515666; border: 1px solid #515666; Desired outcome: It was a great relief to have it arrive so soon. Ring sizing service will take up to three additional business days. Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity. Kay Jewelers is blessed to have such a dedicated, professional, knowledgeable and caring employee! And not to mention the fact that James Allen has over 200 settings for a diamond like this, and Kay has less than 20 settings for all the diamond shapes in their inventory for 1 carat diamonds. They treat their people like trash!!! Learn More. Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. Desired outcome: Now, it has started customer satisfaction survey to collect feedback and improve their service. What are you looking for? His parents had purchased jewelry at Kay's for many years. One pair was fine. We received a bill charging us all of the incurred interest. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). Top of the Page, What is the difference between natural and lab-created stones? I am set to get married in two weeks. Kay offers customers credit options to help them finance their purchases. (Cleaning and inspections are not available at kay.com.). Explore a wide variety of the world's most classic ring setting, available in a variety of design options. Check out the difference between prices: James Allen 's diamond ring is $3830 at full price. they also have a team of knowledgeable customer service representatives available to answer any questions you may have. Often, support service operators "redirect" customers to the site with a request to first . How long do I have to pick up my merchandise? For example, many complain about the inattentive attitude to their problems or the unwillingness of operators to solve the issue. One customer, Makenzie Balderson from Richmond, Virginia, told BuzzFeed News her nightmare experience with Kay was a huge stress on her wedding planning. MORE+. We take the impact of our company's supply chain seriously, and we believe that gold should be extracted and processed in a manner that respects the needs of current and future generations. Top of the Page, If requested, can I have my merchandise gift wrapped at the store? Kay Jewelers provides services in the field of Clothing Accessories - Other. All of our rings are sized to what has been determined is an average finger size. Associate then call the manager and was able to find when I was about to leave the store. BSI will NEVER shop at Kays ever again and will post as many complaints as possible because this is a complete sham that could have been taken care of with a rew key strokes by the customer service rep. Desired outcome: I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. Customer Service Technical Support. Do all rings come in the same size or are there different sizes available? That's why we offer several ways to pay. you can get $200 off some orders from KAY Jewelers. KAY . Both share the same physical, chemical and visual properties. You are going to save $50 OFF with it. A company you know and trust. Discuss the issues you have had with Kay Jewelers and work with their customer service team to find a resolution. In total, there are 3 ways to get in touch with them. That didnt help me at all. If there are any questions related to these issues or any other issues, KAY Jewelers is dedicated to easing your misgivings all day long! Go ahead. Kay Jewelers Credit Card Payment Address Kay Jewelers reviews first appeared on Complaints Board on Jul 30, 2007. Use this comments board to leave complaints and reviews about Kay Jewelers. The cost of ESP is based on the amount of your jewelry purchase. They use them, abuse them and then let them go!!!! It can help you save $200 OFF on your orders. Then was told it'd take 3-4 weeks to fix the chain after waiting almost a month to receive it to begin with. Monday to Friday: 7 AM 1 AM ET. In order to start the call, please close this box and then unblock your mic in your browser settings. I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. The very next day its 30% off and this store will not give me the additional 5%. Worst experience ever. NOTHING LIKE HAVING MY LIFETIME WARRANTY.. she was so patient and understanding. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a { } Well, every Kay policy should be the same. I am currently experiencing the same issue! Facebook. White gold is pure gold that is mixed with alloys to give it a white . You can always get a free shipping coupon at KAY Jewelers. Excellent service. If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. I would also like the diamond replaced based on the diamond guarantee that you offer. We encountered an issue signing you up. My husband surprised me with a beautiful kay jewelers wedding ring I loved it diamonds on the bottom and the top really love it they did a great job with it . Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. Customer care will lie about resolving the issue. Even though it didn't ship yet I was told they cannot change the city state and zip code. What industry does Kay Jewelers compete in? Feel free to ask any questions! I was contacted on May 9 by Erik at the Great Lakes Mall and was told it is unrepairable. This ring constantly loses the diamond and have had multiple issue with it. You have added the max number of Favorites. Our Company Every time I find an good customer service representative at Kay Jewelers they seem to let them go. When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. Thank you Catherine for going out of your way to replace my exact match ring. Returning your KAY purchase is easy. MORE+, KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. I want my phone conversation, which was recorded according to Fahim at customer service, reviewed for all the information that was told to me on that call. Saturday: 10 AM 10 PM ET. She then said she would be escalating to district manager. These services include cleaning, repair, watch tuning, damage checks, refurbishment and more. My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse. We appreciate that you've chosen Kay Jewelers. I absolutely will never shop with Kay's again!!! Found great customer service from Dustin and Xochitl and got a great deal. I customized a wedding band for my fianc and it was a mess. On 12/30/2022 at 2:00 pm PST my Mother and I arrived Kays Jewelers located at the Galleria Mall in Las Vegas, NV to have our jewelry inspected. Bought wife earrings for Christmas, purchased on 12/24, cost of $642. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. Kay Jewelers does not sell conflict diamonds. I returned the earrings to the store on 2/26. I will pay a private jeweler to fix the earrings. ), Free Lifetime Cleaning and InspectionsBring your diamond or color gemstone jewelry into any Kay Jewelers location as often as you wish for free professional cleaning and inspection. ForLocations, The World's Best For Customer Service Info. read more. I turned my ring into the kays store on March 9. Give us a Call If you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. My husband and I have been customers since 2000, when we made our first purchase by buying our wedding band. Whenever I purchase jewelry I always go to Kay Jewelers. Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast. Exchanges can be made at any Kay Jewelers location. Cancelled order and full refund because it was within a half hour of purchase. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. We owed $320.00 as of Nov.10, 2022. Went back to the store Ive lost the large 1ct diamond in the center of my ring, due to a prong completely busting off. Read full review of Kay Jewelers and 2 comments. After 30 days, your order will be returned to kay.com and your method of payment will be credited. She returned my call within an hour. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. Be the first one to find this review helpful. Catherine Kay manager wasn't hesitant to offer me an exchange. when you purchase a product that is clicked through one of the outbound Their customer service department should be called sewage department coz all I want to do is take a huge dump on their whole team. If youd rather exchange your purchase for something new, great! From warranties to orders, Customer Support can answer all your questions. <3 my kay.com :), Great service and products. Box 659728. She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . Claim it and get a lot of features. Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. The size was incorrect! How will I know when my order is ready for pick up at my KAY Jewelers store? Do not buy from them. Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. Kay JewelersPO Box 740425Cincinnati, OH 45274-0425 In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. Top of the Page, Can I have someone other than me pick up my order? Certain metals such as tungsten and titanium cannot be sized. Here, KAY Jewelers is offering you $25 OFF on all their products. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Customize your dream ring from a selection of fancy shaped diamonds and trending precious metals. (Exchanges cannot be made at kay.com). What address can I use? When I ordered my 2nd custom band, I received an email including pictures of my supposed wedding set Share your photos and videos with others to prove the truth of your words. When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. Have you taken the Kay Jewelers customer satisfaction survey yet? Is this your company? The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. Unsubscribe easily. I contacted customer service and they do not have the ability to push the transaction out or expedite. Please advise if there is anything that can be done to accommodate this inconvenience. A diamond's value is determined by its carat weight, color, cut and clarity. There can be some limitations, so pay attention. I dont know if something is wrong with the gold or the chain doesnt agree with my skin! 5. The opportunity to save $25 OFF is not common. Their price was far better than the price of a local shop in Leesburg and they recommended a better setting. ; Over the phone: Call (855) 506-2499 to make a payment over the phone. It should NOT be this hard to get my money back. It was three rings together. I still had the Diamond, so that was to remount & fix the prong. Above all, provide memorable customer service to clients and workers according to our top-notch service standards. border-bottom: 4px solid #515666 !important; This most recent repair done at Salisbury NC, was very poorly done, and I was VERY dissatisfied! Do you offer any warranties on your merchandise? I paid approx. Set a time to meet online or in-store, and we'll meet you, ready to help. We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser. Contact us by mail or phone. IF YOU WANT QUALITY JEWELRY DO NOT SHOP AT KAY JEWELERS. We bought a bracelet and an Opal ring for my daughter as well. I then went to put it on and the chain snapped immediately. Sign up to receive our free weekly newsletter. color: #515666; Build your forever wardrobe with new season KAY KONECNA Demi-Fine Jewelry now on FARFETCH. Chatting with Kay Jewelers Customer Service. I had it insured and it appraised almost 30% more than what he paid for it!! I contacted my bank for a dispute and Kay finally refunded me my money. How do I know I can trust these reviews about Kay Jewelers? They tried to fault me for the diamond coming out. 8:30am - 10:00pm; Beyond that, he took no responsibility for the monetary loss. Im friends with the manager and she lied to me as well. They accused me of not bringing the ring in and basically called me a liar. Get buying tips about Jewelry Stores delivered to your inbox. *To obtain authorized service under the Extended Service Plan, the covered goods must be taken to any Kay Jewelers location. Our content is intended to be used for general information purposes only. Grab your savings right now. Ailsa Kay lays out the literary equivalent of a jigsaw puzzle in Under Budapest, bringing into stark relief the triumphs, calamities, and desperation of two North American Hungarian families and those whose lives they've touched.. There's Agnes and Tibor, mother and son, travelling to Hungary for reasons they keep to themselves, he to recover from a disastrous love affair, she to search for a . Kay Jewelers Corporate Office USA. I dropped off my ring to get resized and was told that it would be ready in 2 weeks, couple days before the 2 weeks I got a call that my ring got lost in the mail. How customer reviews and ratings work Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. I did not complain about that, and now the same diamond that we paid to have fixed has fell out again. Order--number [protected]. No help this company. Kay Jewelers should not pressure and make their customers feel uncomfortable. Shortcut: Press 1, then press 1, the press 0 twice. My store experience at Kay Jewelers was absolutely amazing. I am being told that my ring is unrepairable, and that is NOT true. Top of the Page. For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. Most orders will arrive within 3-5 business days. You are offered a chance to save up to 10% OFF. I would like to receive my e card immediately. Then I could buy the warranty after the repair for a few more hundred dollars. they offer a 30-day return policy, free shipping on orders over $50, and a lifetime warranty on all of their jewelry. Kay.com also offers a wide selection of designer jewelry, including pieces from top brands such as Pandora, Swarovski, and more. How will I know when my order is ready for pick up at my Kay Jewelers store? Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. Kay Jewelers information: contacts, address, founders, CEO, services, and products. This situation became the most unprofessional experience of our lives! You just need to follow some tips to get $25 off select merchandise. .owl-carousel .owl-controls .owl-pagination .owl-page.active span { Hamilton, HM 11 Bermuda. Do all rings come in the same size or are there different sizes available? I will continue to put this review everywhere I can! Kay Jewelers has told just about everyone in America, "Every kiss begins with Kay." The chain jewelry store with locations in seemingly every shopping mall in the United States, Kay Jewelers has been a staple of American retail for decades, and it doesn't seem to be going anywhere. All other gemstones are referred to as semi-precious. If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. Buy now! They are not willing to take the interest off. Thank u so much Sonya u deserve a raise! If you select a size other than the standard ring size shown, service may be required to adjust it. Also to let employees know they should not ask personal questions like their social. color: #515666; Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. I am beyond frustrated with the service department at Kay Jewelers. Kay Jewelers is now hiring SEASONAL, PART-TIME, and FULL-TIME team members! Kay Jewelers was founded in August 14, 1910. Top of the Page, What do I need to bring with me to the store to pick up my order? The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color. The trade-in value is the original purchase price, excluding charges such as tax and shipping. So don't forget to put the discount to use. Kay Jewelers customer service and expertise. Lifetime Diamond Trade-In PolicyYou may trade in your diamond for another diamond at least double the trade-in value. She lives out of state so I ordered online in her name and shipped it to her. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. Fun delivery. With a commitment to providing exceptional customer service, Kay.com offers a variety of services, including free shipping, free returns, and a lifetime warranty on all of their jewelry. Please see our return/exchange policy By using millimeters, we can provide you with the most accurate height, width and length for your jewelry. On May 28, 2022 Took to Broestl & Wallis the one ring that was damaged was appraised at $1800 if the diamond was in it and the Ring is ABSOLUTELY repairable contrary to what I was told from the store/repair. Kay Jewelers is a brand of Sterling Jewelers that offers wide range of engagement rings, wedding rings, diamonds, gemstones, metals, watches and more. You will know exactly when it will be delivered. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. How long will it take for my order to arrive? In 1916, Sol and Edmund Kaufmann opened the first Kay Jewelers in the corner of their father's furniture store. Our customer service begins with the sale and never ends. They will tell lies, not return phone calls and not measure your finger properly for the sizing. monetization. I get I didnt buy the warranty, but it shouldnt have broken in such a short period of time. Salary wasn't the greatest. I WAS there at 6 months. I sat ON HOLD for 15 minutes 27 seconds just to be hung up on this morning. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. You will be notified via email that we have received your returned order and that your method of payment has been credited. 2020 for repair. I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. I went into Kay Jewelers in Defiance Ohio 11/23/2022 and purchased a Neil Lane bridal set. Purchased a Diamond ring 6 months ago & the center Diamond fell out. Sunday: 10 AM 9 PM ET. Once again (3rd time), I was dismissed by the store manager, I believe her name was Dedra. * By clicking this link or texting this number (1+855-929-4190), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. If the online section is anything like your customer service it's no wonder people give you craptastic reviews. If you visit the Spring field Mall location, Faviba will take good care of you. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. I was they would call me by end of the day to let me know, off they did not calll. I was so excited and thankful for her great customer service. PAY RATE: 620,000 - 840,000 HUF/monthly. I wear the chain everyday and wash in it. How do you tell someone this? It is beyond comprehension that any business manages to stay afloat when treating customers as we were treated. Second pair one earring was broken. You just need to follow some tips to get $25 off select merchandise. Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Date of experience: December 21, 2022. Text (855) 929 - 4190. It can take up to ten days for this service. enhance your experience. Ill took that chain back and they swap it out for another gold chain and now Im suffering a sebaceous cyst on my right torsos. This is the worst company to order Jewelry through. Also to let employees know they should not ask personal questions like their social. I was told they couldn't resize them, which seemed odd for a 'jewelers'.
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