on 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. We do not allow any commercial relationship to affect our editorial independence. 18h40. Delays in Emails being delivered can arise from a multitude of reasons. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. 17h33. This is exactly the same as my issue - with the 993 / 465 too. 16h05. The other two people that are having the same problem are using Samsungs, but haven't said which model. For those that aren't arriving, things obviously get a little more involved. A workaround would be to use another SMTP - for example gmail if you have a google account. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. 23-04-2021 By That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. I expect that they are simply burying their heads in the sand and do not look at all. 14-07-2019 Though any rejection on our side should be returned back to the sender as a bounce. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. Any suggestions please, User profile for user: If not, how do we get a moderator involved? Last Thursday, I stopped receiving email from my @btinternet.com account. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. View cart for details. Neither of these has solved my problem. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. I've got a "failed delivery message". Our Gmail accounts work on all our devices. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. Sending or receiving email. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? It's very annoying and slightly weird. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. 15h27, on 'All of my contacts have it. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! None of the posts I have seen are the same as my problem however. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. 8h29. Just goes straight to outbox, then tries to send . This amount includes applicable customs duties, taxes, brokerage and other fees. 20h33 I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. 20h13. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. The account I am using is Gmail (the google mail). Many customers find the BT community forum is a great way of getting help. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. on It seems that I can only send messages to my iCloud account from the iMac. 19-12-2022 We shall never know, but fingers are firmly crossed that the service will return to normal. Although port 587 will usually work, port 465 is the recommended port. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. Apple may provide or recommend responses as a possible solution based on the information It's reassuring not to be alone. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. For additional information, see the Global Shipping Program. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. on I installed the outlook App on my iPad and it works perfectly I'm afraid. 4) Send an email to your main contacts to let them know your new email address. Also, the web interface seems to be working just fine. This sounds fiddly, but isn't necessarily. 15h33. 14h00, on Here are some answers to help you. 23-04-2021 26-08-2021 I have deleted the app and reinstalled it. Sky allows former customers to keep their email account free of charge and indefinitely. Incoming mail works, but unable to send anything. I cannot send even the simplest of messages this morning. Anyone else experiencing the same issues? But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. on - last edited on After 6 mos., if selected you will be billed $10.99/mo. Re: Emails from btinternet.com addresses not received. I have the exact same problem. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". I've got a "failed delivery message". Surface mail is also available; please e-mail us for . If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. on btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. What do I have to change to make my emails send? Rest assured that we'll do our best to assist you or get you pointed in the right direction. Has anyone experienced this problem. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. Last week I phones an advisor with a somewhat similar response. So, I did checked around it seems that smtp is not working. Can send emails fine from any other account. Below is an article to help guide you through the process. 25-08-2021 Something went wrong. It might be worth changing your SMTP port to see if that helps. Any ideas? We appreciate you reaching out to us about Mail. To start viewing messages, select the forum that you want to visit from the selection below. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. I've got a "failed delivery message". Delays in Emails being delivered can arise from a multitude of reasons. on I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. BT L1 agent wasn't able to resolve and it has been passed to their email support team. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". That helps us fund This Is Money, and keep it free to use. Using webmail? Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. I have it in a notepad file as well if that makes it more readable. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. Comic should be in the grade given in the listing title. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and Just one other thing that might be relevant. Email headers can be found by looking at the email item's properties. Thanks for the super fast analysis and reply. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. Anyone else experienced this and got any suggestions on how to proceed? This will work as long as your old email account is still active. 23-04-2021 by Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. 15h24. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. 25-08-2021 Apple disclaims any and all liability for the acts, This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. on Townman, Gandalf, anneoconnor. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. All other emails to other systems have no issues. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. Virgin Media says email accounts are only available to current customers. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. Gmail and Outlook are two of the most popular. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". 16h34. In my view, the Postmaster group are doing it the wrong way round. We have received reports that emails to btinternet.comemail addresses are being blocked. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on Dave Bradford would love to ditch Virgin Media and get a new broadband provider. This started suddenly about 5 or 6 weeks ago. About 4 days letter I get a reply saying the message could not be delivered. The article below can help if you do not have any other user account to test with. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. 15h04. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. on If yes, we recommend that you check if the issue persists while on safe mode. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. Switching email address if you have never done so before can feel like a daunting task. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. 14h17, on You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. 19h39. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. It's not just that there has been a delay. 20h31, on You can usually find the option to redirect in the inbox settings of your old email account. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. 23-04-2021 What does this mean? Those who wish to hold on to their email account just have to log in from time to time to keep it active. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. We do not write articles to promote products. Email: timforrester@btinternet.com. 14h56, on 14-07-2019 This is a BT residential customer to customer forum. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. If everything works fine in webmail, you may need to check your program settings. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. You can link any BT email address to another broadband or Premium email billing account. on What does this mean? He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. 14h08. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. only. 16:52 EST 04 Mar 2023. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. It takes a while to get a reply from the Postmaster but they will respond. Hi omissions and conduct of any third parties in connection with or related to your use of the site. Our standard shipping option is via Royal Mail airmail. 3 users liked/thanked this post: on I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. 11h40. 11-07-2019 I have tried sending the simplest of messages, namely a message titled Test and the text Test message. We always endeavour to grade correctly and. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. 6) Make a list of all of the accounts and logins that are linked to your old email address. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. At my age, I just don't have the energy to set up a new email address and tell everyone.'. I consistently receive this warning:whenever I try. RobbieMac. Problems with email. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. That is because he has a Virgin Media email address, which would be deleted if he switched away. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. Emails from btinternet.com addresses not received. I've rebooted twice and reinstalled Office 365 without success. If you click on them we may earn a small commission. 26-08-2021 I have cleared cache and data. I have a group of 14 people set up under Outlook 365. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. Why? If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Thanks for the suggestion. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. 9h25 Go through and update your details for each one with your new email address. ), on
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