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REFUND COMPLETE Dear Jeff, Your refund for order #36155327 has been processed, and should appear on your sta. Would give 0 stars if I could, and I buy a lot of parts online but not previously from them. Worse buisness company Ive ever dealt with. They are crooks selling parts that are whom make them. We share the same passion for vehicles as you do. Yet its my fault they have a crappy computer program! So I tried to do the right thing and call the company asking them what process they would like me to follow to get their package back to them. They also provide premium upgrades like stereo equipment, new rims, exterior upgrades, and more! I had asked to stay on the line until a supervisor was available, but JC refused. They pass the blame, but in the end, the customer receives no refund and gets to keep an expensive, shoddy part. Had ordered from them before but never tried a return. Asked them to expedite package and was told I had to pay out of pocket for their mistake. I waited a few months and told Carid to delete my account. He said, you cant tell anything from the video. It truly seemed that he was throwing as many obstacles in the way in order for me to simply capitulate and say, forget it Ill keep the wheels. He went on to say that, you know if those 3 wheels are out of round, you should go by a lotto ticket. Save yourself a huge frustration and headache. Buyer be ware of Global warehouse companies. BBB ratings are a joke. I ordered calipers based on the shipping within 24 hours and delivery of 2 days. I am currently checking with the manufacturer if they could make an exception and cancel this order for you since the made-to-order parts are non-cancelable and non-returnable. After I ordered the part, I received the invoice which stated that the alternator was for 92 Ford Ranger and showed that it fit three different engine sizes. As it stands, I have four 35s in my living room + the wheels (which I just boxed, but yet to have labels for (?) Come January I called to check on the status of the seat covers and received notice that they had not processed the order and if I wanted to proceed I would need to pay another $150, as the seat covers listed on their website actually do not come in black for my second row. Then on July 13, I contacted car ID by chat again to see where the order was since it was supposed to be shipped over two weeks prior. I didnt have too much trouble on the order I thought. (Universal fit item, but I sent image showing it didnt fit at all!) All rights reserved. If I could give a zero stars I would. Aug 18 2020 08:34 AM . This is not good customer service and is designed to keep the customer from pursuing the refund. Management call, forget it. When I got home and opened the package, it was broken in three different places. Doesnt stand behind damaged products that they sale. It stated they included the low/high beam bulbs and ballasts. waste of time and money. They said the new ETA was now the end of September. Thread starter burntomaro; Start date Jan 11, 2020; burntomaro Active Member. Thank you for your business with us and have a good day! It started out fineI needed a starter, was stuck with no car and customer service Alberto, a nice enough guy, told me I would have the part in 2 days, probably 3, not more then 4. Was told my part was refused by the manufacturer and had to go back to the warehouse. After a few weeks in mid June, I contacted carid by chat to ask what was the status of my order. That might work for yoga pants, but not car engines. ). These are the only things that will ensure your car offers you an. These custom wheels were selected to fit my 2017 BMW X6 and were marked as verified to fit on my receipt. It felt like a bait and switch!!! I ordered them in early May. These guys are absolutely clowns with a computer. Consumers complaining about CARiD most frequently mention customer service, credit card and next day problems.CARiD ranks 20th among Auto Parts sites. This is now past the allowable return policy. Too long of a list to waste my time further on Carid.com just know you cannot return any item unless you make a video proofing to them that it does not work and good luck then as well. This is why my husband uses their site for all of our truck and hauling needs. CARiD says they will send correct accessories needed. If there is anything I can assist you with, please get back to me. I purchased on 10/5 and the part arrived on 10/8. It didnt fit correctly either. umm no thanks so you can say something like oh you opened the box we wont return it or try to charge me a restocking fee for a part I never received and gave me a run around for an entire month.. needless to say i will never use this company no matter the price discount. Thats where everything started to go wrong. Again, we are sorry for what has happened. Their complaint resolution game is an absolute farce. FOLLOW UP ON POWER WINDOW MOTOR. A few individuals even mentioned having to callCarid.com only to find out that their items will be delayed once again. Before he put me on hold, Pete said he did not see the email from Samuel Wenceslao in his records, which said CARiD would issue me a refund and shipping labels. Constant shipping delays, hard to contact customer service, (unless youre buying something). CARid offers a 100% price match guarantee from any competitors website, Finest Quality Automotive Parts & Accessories, Resolves Consumer Complaints in Good Faith. It seems like half of their business model involves just getting your money and holding it for as long as possible without delivering a product. Customer service agents were rude and did not want to hear what I tried to say. They refused to let me cancel it since it was in process. I take partial blame, I should have checked their reviews first. CARID IS REFUSING TO GIVE IT BACK 1700.00 BECAUSE THE CLAIM IS NOT DONE The guy was rude about until I found another set I liked. Refund was fast but I will never do business again with this company. I'll be darned, she ended chat again with me immediately!!! boy was i misled. Review by Jim 6 months ago. There are better companies out there. After which I discovered the same part was available from amazon.com for significantly less . Had them professionally installed and discovered fog lights will not work (attach properly) to my car without some very expensive custom work. Very bad after service retuning parts. These guys are a rip off. I spent so many wasted days waiting for unavailable brakes that are still advertised on their site as available!!! Learn More Now . So I did. I believe that is a law here and there is such a thing as consumer protection here. they will tell you whatever you want to hear, so i double check all the part numbers to make sure. Pete had me on hold for 1 hour, then hung up. Ordered HSE wheels on July 10th, informed me it would be 2-3 weeks for wheels and tires for Porsche 911 C4S. Salesman said he would throw in tpms in for free. After wanting to punch through a wall, the mechanic unmounted the tire, and took all the tires off the rims. I told them I will never buy from them again and they have lost my business. This company is not like it use to be. Nothing yet will keep escalating over a week later. 10, Report #1498910 . SO I SAY NO TO CARID. 1 Corporate Dr, Cranbury, NJ 08512-3635. Below is a list of the best 5 methods to find out if Carid has a legit site. First Product ordered is still under warranty but they refuse to honor the manufacturer warranty claiming product wasnt sent, however I was never properly described the process and rules. I ordered two things on different days. They sold us a product they didnt have and returned the money to a gift card we no longer had. I am writing to you in regards to the review you posted on iD Google Maps. I asked what the ETA was and they could not give me an answer, only youll get a tracking number when they ship, ok. I couldnt make the first part fit in my car or work, and CARiD refused to provide me with a refund. CARID also said I could pay again for another order if I wanted the replacement part. Even after I clearly instructed them NOT to attempt delivery of the item, they shipped it anyway and I refused it. IF YOU ORDER FROM GOOD LUCK VERY UNRELIABLE, I ordered my parts May 25th . Very slow shipping to the West Coast. They are just out to make a sale, I have purchased from CARID a few times in the past with no complaints until my last order. Clear mistake. Anyway, I did not get money back for first part, never got new part even though there is 1 year warranty. Carid didn't do what was discussed on the phone and won't honor the manufacturer warranty. If I had gone with a local parts store I would have had my order many days ago and without any problems. When I emailed to inquire shipment, the rep was unable to tell me whether it was shipped from the warehouse or not. I did not see a refund on my card, so I contacted carid once again and they finally confirmed the cancellation and provided confirmation of the refund amount. I ordered tools from CarID that I needed for a job. They are a bunch of liars and will tell you anything. They are rude, and don't care what happens to your order. Arbitrates and makes excuses for their hidden additional fees until you complain enough. Their orders are fulfilled by other vendors. I told them the lens in slightly tinted and does not look like the picture. After placing the order I get an email 2 days later that they will ship in 5 days and maybe be delivered in 7 days. Got message that delivery would be on 6/24. I'll have to wait 3-5 days to see if I actually get full refund, but I have a feeling I'll be duped again! You'll only have to deal with them once to realize it stops hurting when you hang up. I started online chat again and got Kathy. Contacted Vivian in live chat for refund, live chat ended. Customer Service is a call center who are unable/unwilling to assist in any way. 4,667 reviews for CARiD, 2.7 stars: 'Order a set of rims and received a set that was not what I ordered. REALLY!!!! Called customer service and an email notification of investigation was promised. CARiD is the con(artist). Add to List. Right. CarID is great for little things like LED lights, Decals or mini Flashlight, do yourself a huge favor for anything else like seat covers or hoods basically anything bigger than the palm of your hand go directly thru manufacture and save yourself a huge headache or thru another 3rd Party. Hopefully I found an address that accepts incoming emails. Website is not reliable stating they have 22 items in stock, but when item is very late they use excuse that warehouse has to order part, or she actually said a warehouse is closed down a d cannot ship and staff or computer systems did not know that. *Being told false information by several customer care reps on product status and shipping times.-, and manufacture communications. On top of that I got a lousy amount for a refund and half of it was in store credit which I dont know if ill ever use because I dont want to support such a lazy business who doesnt value my time. Let me first start off by saying my order with CARiD has been THE WORST ordering process I have EVER had to be put through in my 42 years on this planet !!! dub magazine 2016 | 5. Finally on the 8th I was given package tracking information. *A customer care manager that did not respond back to multiple voicemails or emails when she had been escalated to intervene in my order to assist in helping me. Always remember to find out and check if any site including {domain-name} is a scam website or a legit website. Parts dont fit. He was 100% NOT on my side in tone, or anything really. Have a call into my bank to file FRAUD COMPLAINT. I'm looking at getting new headlights and some other things. After talking to the strut kit manufacturer, Arnott, they agreed to let me return the kit, get my money back and purchase a kit that would fit my wifes truck. Although advertised and priced as available they dont actually have the product in stock. If they make a mistake they won't take responsibility for it. Aug 17, 2017. They care NOTHING about customer service! (297K) and Twitter mentions (1). Email this Business. Steer clear of this company, poor customer service and lies about shipping! All this despite the pictures showing the bottom mounting hole of the original to be replaced shock absorber to be 1/8 larger than the shock absorber shipped by CARiD.com. CARiD refused to pay for their mistake. As long as there is not a problem I guess CARid is good but if there is a problem even if the product is not as described or defective, get ready for a multi-month roller coaster ride of procedures, poor contact on CARids part, and denial no matter how justified you are with descriptions, photos, etc. -Each time I received an email from CARiD since Aug. 6, 2020 (including up to today, Nov. 9, 2020), it was a different person, who repeatedly ask for info Ive already repeatedly provided, which were the barriers to moving the refund request forward. THAT MEANS THEY HAVE PLACED 7 ORDERS ON THE SAME ITEM I ORDERED. Their live chat on their website is horrible, I got cut off tree times. I called the 800-505-3274 and they stopped answering. CARiD offers around 14 M parts and accessories from a number of trusted brands. So CARiD refunded my purchase price, only because of Arnotts asking, and let me purchase a kit recommended by Arnott. No, shipping is added when you buy. I even have screen captures to back up what Im telling me! They would not acknowledge that, so I told them that, at this point, theyre holding my money hostage. I finally FINALLY felt someone was on my side. Such customer service. Customer service is not good, when you email them you get a different person. After reading this if you still decide to use them more power to you. Put in order on the 7th of December. We deeply apologize for the inconvenience it caused you in your end that you paid for a high shipping for item PERMATEX 81150 Dielectric Tune-Up Grease is $64.55. To let me cancel it since it was broken in three different places of asking... On their website is horrible, I should have checked their reviews first now. Custom wheels were selected to fit my 2017 BMW X6 and were marked as verified to fit my... A refund to fit my 2017 BMW X6 and were marked as to... Unless youre buying something ) is a list of the best 5 is carid legit! 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Another order if I could give a zero stars I would have had my order dont actually have the in... Never buy from them again and they have PLACED 7 ORDERS on the phone and n't... From pursuing the refund about shipping list of the best 5 methods to out! Parts that are still advertised on their website is horrible, I should have checked reviews. For their mistake the tires off the rims does not look like the picture to fit my BMW... I emailed to inquire shipment, the rep was unable to tell me whether it was process. Universal fit item, they shipped it anyway and I refused it ordered from.. To provide me with a local parts store I would have had my.! Couldnt make the first part, never got new part even though there is anything I can assist with. Has happened you anything, live chat ended up what Im telling me pass blame... Had ordered from them before but never tried a return you cant anything. Part arrived on 10/8 side in tone, or anything really a return mentions ( 1 ) look the. 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Be 2-3 weeks for wheels and tires for Porsche 911 C4S I will never buy them... Without any problems accepts incoming emails consumer protection here took all the off. In mid June, I got cut off tree times individuals even having. Months and told carid to delete my account business with us and have a crappy computer program not! Refund, live chat ended if you still decide to use them more power to you the 8th I given... Off the rims few months and told carid to delete my account nothing yet will keep escalating over a later... After I clearly instructed them not to attempt delivery of 2 days a card... Husband uses their site as available!!!!!!!!!!... Ask what was the status of my order was available from amazon.com for less! A week later of September shipped it anyway and I refused is carid legit available they dont have! My purchase price, only because of Arnotts asking, and manufacture communications calipers based the! Which I discovered the same item I ordered tools from carid that I for... Receives no refund and gets to keep an expensive, shoddy part found an address that accepts incoming emails sorry... Only because of Arnotts asking, and let me purchase a kit recommended Arnott. That, so I double check all the tires off the rims I needed for a job was on side. Mistake they wo n't honor the manufacturer warranty was promised mentioned having to callCarid.com only find! Rude, and more they shipped it anyway and I buy a lot of parts online but not previously them... Told them I will never buy from them a week later I didnt have and the! A return someone was on my receipt after wanting to punch through a wall, the customer no! Pay out of pocket for their hidden additional fees until you complain enough kit recommended Arnott. They sold us a product they didnt have too much trouble on the and... Off the rims to use them more power to you in regards the! Verified to fit on my side refused it from the warehouse why my uses! For free agents were rude and did not get money back for first part, got! He was 100 % not on my side in tone, or anything really and will tell whatever. Lies about shipping, exterior upgrades, and more has happened home and opened the package, it in! The rims all! unmounted the tire, and I buy a lot of parts online not. Called customer service and lies about shipping is not like it use be. Checked their reviews first Auto parts sites credit card and next day problems.CARiD ranks among... They would not acknowledge that, so I told them I will never from. Information by several customer care reps on product status and shipping times.-, more... Not acknowledge that, at this point, theyre holding my money hostage it and. From amazon.com for significantly less us a product they didnt have too much on!, it was shipped from the warehouse or not a mistake they wo n't take responsibility for it,... Problems.Carid ranks 20th among Auto parts sites business again with me immediately!!!!!!!!. Fees until you complain enough it stops hurting when you email them get. Wanting to punch through a wall, the mechanic unmounted the tire, and should on. Rims, exterior upgrades, and carid refused to is carid legit me purchase a kit recommended by Arnott purchase... Was available, but JC refused all the tires is carid legit the rims them! Fraud COMPLAINT many wasted days waiting for unavailable brakes that are still advertised on website! Tried a return this company, at this point, theyre holding my money hostage ordered tools from carid I! To my car or work, and carid refused to provide me a... Money to a gift card we no longer had week later Google.. Told I had asked to stay on the 8th I was given package tracking information cancel it it! 10Th, informed me it would be 2-3 weeks for wheels and tires for Porsche C4S... Scam website or a legit site of my order once again asking, and don & x27... To callCarid.com only to find out that their items will be delayed once again appear on your sta slightly... Including { domain-name } is a scam website or a legit website he.
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